Most repairs on KilnLink involve connecting to the internet. Whether it is a bad cord or a firewall issue, the key to tracing down the issue depends on your understanding of how KilnLink works and connects to the internet. Listen to Jim Skutt describe the installation and function of KilnLink to gain this better understanding.
Notice to customers regarding COVID-19 - We have temporarily closed to protect the safety and health of our workers. Our Customer Service and Technical Support employees are working from home and can still be reached by calling 503-774-6000. We will post more information on the website as it becomes available. Thank you for your patience.