Serving you every step of the way
It’s one thing to say you have the best customer service and support in the business, it’s quite another to back it up with 50 years of experience earning it.
- Over 200 Distributors Worldwide
- Open 7:00 AM to 5:00 PM Monday through Friday
- Talk to a real human voice.
- Parts ship within 24 hours
- Warranty Includes Parts and Labor
- Most Importantly – We Actually Care
Customer Service
Our distributor network includes over 200 knowledgeable distributors worldwide to help serve your needs. If for any reason your local distributor is unable to help you, please feel free to call us at any time. We guarantee you will talk to an actual person.
Warranty Service
The funny thing about warranties is that they are only as good as the support structure behind them. A company could offer a 20 year warranty but when you take into account the exclusions, the waiting for call backs, and your over all frustration level, what is it really worth.
Skutt’s NEW 10 year warranty is straight forward. If you have a failed component on your new red Skutt wheel within 10 years of purchasing it, we will fix it. We will pay parts AND labor. Many of our full service distributors will even repair the wheel on site. Non-red Skutt wheels still retain the 5 year warranty that existed when purchased.
Best Packaging
Few things are more disappointing than receiving a wheel that has been damaged in transit. We have invested in the top-of-the-line packaging system to insure the safe delivery of your wheel. Many of our distributors even offer professional delivery and setup services. They will physically inspect every wheel before they deliver it.
Distributor Network
Skutt has one of the most extensive Distributor Networks in the world for kilns. Most of our distributors stock wheels and parts, have a trained staff for questions relating to your wheel, and have a qualified wheel repair person available. You can find a complete listing of our distributors on our web site or by calling our Portland, Oregon office: 503 774-6000
Technical Service –
There when you need it.
Our technical department is open 5 days week Monday thru Friday from 7:30am to 5:00pm. We have full-time technicians available to answer your questions. If you have a problem after hours, we have a comprehensive troubleshooting web site to help you figure out the problem.
Talk to a Person Not a Recording
Our customer service department is connected from the receptionist to the President. It is extremely rare that our phone is not answered by an actual person. If we are busy and you need to talk to someone personally, the phone system will find someone for you, guaranteed!
All Parts Ship Within 24 Hours
We understand that the reputation of your business or education program can be on the line when your kiln is down. That is why we guarantee to ship replacement parts within 24 hours. If needed, with express delivery, we can even get your parts to you by the next morning.
Get in Contact with Us
We want to make it as easy as possible for you to request and receive the information you need to make a smart purchase. That is why we offer so many ways to reach us.
Call us: 503-774-6000
Fax us: 503-774-7833
E-mail us: [email protected]
Web site: www.skutt.com
