Product Support

Due to the complex nature of troubleshooting kilns via email, sometimes it is best to call us so we can get to the core of the problem quickly and get you firing again. If you would like to call us, our number is 503-774-6000.

If you prefer using email you may reach us at [email protected].

Much of what you are looking for may be found in the Resources section of our website. We have a complete library of Diagnostic and Repair instructions available to view and download as well as helpful videos in our Support Section.

Please provide as much detail as possible, including Kiln Model, Voltage, Phase and Serial Number, specific question or problem, etc. We will reply to your request as soon as possible.