Many people are perfectly capable of safely and effectively troubleshooting problems with their own equipment. Only qualified electricians and trained kiln technicians should attempt any troubleshooting that involves working with a piece of equipment that is hard wired or plugged in. Please read the safety section before attempting any diagnostic tests or repairs.
Notice to customers regarding COVID-19 - We have temporarily closed to protect the safety and health of our workers. Our Customer Service and Technical Support employees are working from home and can still be reached by calling 503-774-6000. We will post more information on the website as it becomes available. Thank you for your patience.