Due to the complex nature of troubleshooting kilns via email, sometimes it is best to call us so we can get to the core of the problem quickly and get you firing again. If you would like to call us, our number is 503-774-6000. If you prefer using email, please fill in the form below and submit it to our technical support specialists.
Much of what you are looking for may be found in the Resources section of our website. We have a complete library of Diagnostic and Repair instructions available to download in PDF format on our Printed Resources page as well as a whole collection of helpful videos on our Video Resources page.
Select the items that apply, and then let us know how to contact you, in case we have any questions. Please provide as much detail as possible, such as your Kiln model, specific problem, etc. We will reply to your request as soon as possible. Items marked with an asterisk are required fields.